YesHealth 医起行

Support支持

We’re here to help with YesHealth.我们乐意为你解答医起行的使用问题。

Contact us联系我们

Email邮箱:

We aim to reply within 2 business days.我们会尽量在 2 个工作日内回复。

To help us help you, include your iPhone model, iOS version, YesHealth version, app language and the steps that led to the problem. Please don’t send health data or medical records by email.为了更快解决问题，请注明 iPhone 型号、iOS 版本、医起行版本、App 语言以及出现问题的操作步骤。请不要通过邮件发送健康数据或病历。

We can’t give medical advice by email. For health questions, talk with a licensed clinician. In an emergency, call your local emergency number.我们无法通过邮件提供医疗建议。健康问题请咨询持证医生。如遇紧急情况，请拨打当地急救电话。

Troubleshooting故障排除

Apple Health permissions苹果健康授权

YesHealth only reads the Health categories you allow, and the app keeps working if you allow none.

  • On iPhone, open Settings › Health › Data Access & Devices › YesHealth and turn on the categories you want to share (for example Steps, Heart Rate, Sleep, Weight, Blood Glucose).
  • Depending on your iOS version, you can also go to Settings › Privacy & Security › Health › YesHealth, or open the Health app, tap your profile picture, then Apps › YesHealth.
  • Return to YesHealth, open the Devices tab and pull down to refresh.
  • If you previously tapped “Don’t Allow”, iOS won’t ask again — use the steps above to turn access on.

医起行只读取你允许的健康类别；即使一项都不允许，App 也能继续使用。

  • 在 iPhone 上打开 设置 › 健康 › 数据访问与设备 › 医起行，打开你愿意共享的类别（如步数、心率、睡眠、体重、血糖）。
  • 视 iOS 版本不同，也可以前往 设置 › 隐私与安全性 › 健康 › 医起行，或打开「健康」App，轻点头像，再进入 App › 医起行。
  • 回到医起行，打开 设备 页并下拉刷新。
  • 如果之前点了「不允许」，iOS 不会再次询问，请按上述步骤手动开启。
No data is showing没有显示数据
  • Check that the categories are allowed (see Apple Health permissions above).
  • Make sure the data actually exists in the Health app — for example, your Apple Watch or other source has synced to your iPhone.
  • In Profile › Focus types, make sure the metrics you expect are selected (choose 2–3 from Heart, Activity, Sleep, Weight and Blood glucose).
  • Weight and blood glucose are optional — they appear only when enabled and when readings exist.
  • If you see sample numbers, demo mode is on; turn it off on the Devices tab to see your own data.
  • Pull down to refresh on the Devices tab, or tap Sync connected devices for Oura / Garmin / Dexcom.
  • 确认相关类别已允许访问（见上方「苹果健康授权」）。
  • 确认「健康」App 中确实有数据——例如 Apple Watch 或其他来源已同步到 iPhone。
  • 在 我的 › 关注指标 中确认已选择想看的指标（从心脏、活动、睡眠、体重、血糖中选 2–3 项）。
  • 体重与血糖为可选项，只有开启且有读数时才会显示。
  • 如果看到的是示例数字，说明演示模式已开启；请在 设备 页关闭演示模式以查看你自己的数据。
  • 在 设备 页下拉刷新；Oura / Garmin / Dexcom 可点 同步已连接设备。
Connecting or disconnecting Oura, Garmin or Dexcom连接或断开 Oura、Garmin、Dexcom
  • Connect: open Devices › Connect devices, tap Connect next to the device, and sign in on the maker’s own page. After you approve, you return to YesHealth automatically.
  • “Coming soon” means that connection isn’t available in your version of the app yet.
  • “Access expired”: some connections (for example Oura) may ask you to sign in again periodically. Disconnect and connect again.
  • Disconnect: tap Disconnect next to the device. The sign-in and the data synced from that device are removed from your iPhone.
  • You can also revoke YesHealth’s access in the device maker’s website or app.
  • Dexcom readings are for information only — never use them for treatment or dosing decisions.
  • 连接：打开 设备 › 连接设备，点设备旁的 连接，在厂商自己的页面登录。授权后会自动回到医起行。
  • 「即将推出」表示当前版本暂未开放该连接。
  • 「授权已过期」：部分连接（如 Oura）可能需要定期重新登录。请先断开再重新连接。
  • 断开：点设备旁的 断开，该设备的登录信息和同步数据将从你的 iPhone 上移除。
  • 你也可以在设备厂商的网站或 App 中撤销医起行的访问权限。
  • Dexcom 读数仅供参考，切勿据此做治疗或剂量决定。
Changing language or units更改语言或单位
  • Language: Profile › Language — choose System, English or 简体中文.
  • Units: Profile › Units — Weight in kg or lb; Blood glucose in mg/dL or mmol/L. This only changes what you see (18 mg/dL = 1 mmol/L).
  • 语言：我的 › 语言——可选跟随系统、English 或简体中文。
  • 单位：我的 › 单位——体重 kg 或 lb；血糖 mg/dL 或 mmol/L。只改变显示（18 mg/dL = 1 mmol/L）。
Exporting and deleting your data导出与删除数据
  • Export: Profile › Export a copy creates a JSON file with your targets, focus types, medication notes, symptom notes and the summaries already loaded, and opens the iOS share sheet.
  • Delete notes: open Personal medication notes or Symptom journal and delete individual entries.
  • Remove device data: disconnect Oura, Garmin or Dexcom on the Devices tab.
  • Stop Health access: turn off categories in Health settings (see above).
  • Delete everything: delete the YesHealth app. Because all app data lives on your iPhone, this removes it. Data in Apple Health itself is managed in the Health app and is not deleted by YesHealth.
  • We have no account or server copy of your health data, so there is nothing for us to delete on our side.
  • 导出：我的 › 导出一份副本 会生成 JSON 文件，包含你的目标、关注指标、用药备忘、症状日记以及已加载的汇总，并打开系统分享面板。
  • 删除备忘：打开 个人药物备忘 或 症状日记，逐条删除。
  • 移除设备数据：在 设备 页断开 Oura、Garmin 或 Dexcom。
  • 停止健康访问：在健康设置中关闭相应类别（见上文）。
  • 全部删除：删除医起行 App。由于所有 App 数据都存于你的 iPhone，删除 App 即可清除。「苹果健康」中的数据由「健康」App 管理，医起行不会删除。
  • 我们没有账号系统，也没有你健康数据的服务器副本，因此我们这边无需删除任何内容。
Reminders提醒
  • Turn on Profile › Gentle daily reminder. It is off by default.
  • iOS will ask to allow notifications. If you agree, one local reminder is scheduled for 9:00 each day on your iPhone. Nothing is sent to a server.
  • If you declined notifications, enable them in Settings › Notifications › YesHealth, then turn the reminder on again.
  • Turn the switch off to stop the reminder.
  • 打开 我的 › 温和的每日提醒，默认关闭。
  • iOS 会请求通知权限。若你允许，将在本机每天 9:00 安排一条本地提醒，不会发送到服务器。
  • 如果之前拒绝了通知，请在 设置 › 通知 › 医起行 中开启，然后再次打开提醒开关。
  • 关闭开关即可停止提醒。

More help更多帮助